In your Customer Learning Cloud, you can report on data organized by Contacts, Trainings, Certifications or Paths.
This article will cover definitions for each of the filter and column options for the newly-implemented Report Builder for Trainings. Please review this article on how to navigate to the Report Builder and build reports.
Filter and Column names and definitions
Name |
Definition |
Examples |
USER ATTRIBUTES |
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Email address of the Contact |
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Name |
First and last name of a Contact |
John Smith |
Segments |
Segment(s) the Contact is associated with. This field can include multiple results separated by a comma |
These are admin-defined |
Contact Status |
The Contact's current status in the Academy |
Active / Deactivated |
CUSTOM FIELDS |
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User-defined |
Custom Academy registration fields defined by Admins |
These are admin-defined |
CONTENT |
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Certifications: Expired Certificate |
Status of an awarded Certificate |
True, False |
Certifications: LinkedIn Share |
Date of a Contact sharing their Certificate on LinkedIn |
1/31/23 |
Certifications: Total Certificates |
Total number of Certificates earned by a Contact |
2 |
Content Type |
The type of content |
Guide, SCORM, Resource, Certification, Path |
Date: Certification Expiration |
The date a Certification expired |
1/31/23 |
Date: Completed |
The date a Contact completed an assignment (progress of 100% achieved) |
1/31/23 |
Date: Due |
The date a Training is due to be completed |
1/31/23 |
Date: Enrolled |
The date a Contact was enrolled in an assignment |
1/31/23 |
Date: Last Active |
The date a Contact was last active on an assignment |
1/31/23 |
Date: Started |
The date a Contact started a Training |
1/31/23 |
Enrollment Method |
The method a Contact used to enroll in an assignment |
Invited, Self Started |
Progress |
The percentage of content a Contact has completed |
90% |
Started |
The date when the training was first accessed |
1/31/23 |
Status |
The Contact's status on a Training |
Not Started, Complete, Incomplete, Passed, Failed |
Time Spent |
The total count in minutes that it took a Contact to complete content |
24m |
Title |
The name of the content |
These are admin-defined |
Trainings: Score |
The score a Contact received for answered questions on a Training |
100% |
Total Enrollments |
The total number of assignments a Contact is enrolled in |
2 |
Total Completed |
The total number of assignments a Contact has completed |
2 |
Training Enrollments |
The total number of Trainings a Contact is enrolled in |
3 |
Training Completions |
The total number of trainings a Contact has completed |
3 |
Certification Enrollments |
The total number of Certifications a Contact is enrolled in |
3 |
Certification Completions |
The total number of Certifications a Contact has completed |
3 |
Total Certificates |
The total number of Certificates a contact currently has |
3 |
Path Enrollments |
The total number of Paths a Contact is enrolled in |
3 |
Path Completions |
The total number of Paths a Contact has completed |
3 |
EVENTS |
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Event Title |
The name of the event |
Acme Corp Office Hours |
Event Type |
The Type of event |
Live Session |
Session Title |
Title of the event's session |
Office Hours 10/18 Session |
Start Date |
Start date for Live Sessions |
1/31/23 |
End Date |
End date for Live Sessions |
2/4/24 |
Status |
Learner's attendance status for the event |
Viewed |
FAQ
Q: Why do some learners have a null value in the Time Spent column?
A: These are calculated daily and if the value is 0 or '--' this is most likely due to the user having WorkRamp in the background and not actively on the browser page
Q: Is the data available in real-time from platform to the Report Builder?
A: There is a 30-minute delay between action & data population