What Is A Resource?
A Resource is a space for you to put off-the-shelf documents and relevant resources that your team might need after a training. It can include any supplemental training content, including links or embedded PDF documents, PowerPoints, or client Product Demos.
How To Create A Resource
To create a Resource,
Start in your Admin Console > Content
Click + Create New > Resource (under your Content folders or from the tiles on your Content home)
Name your new Resource
Creating a Resource is very similar to creating a Guide. You'll be able to add Content blocks (Text, File, etc.), and can Preview your Resource.
How Can Learners Access Resources?
Paths or Libraries
In order for a Learner to access a resource, it must be located within a Path that they have been assigned or a Library they have access to. Path and Libraries documentation can be retrieved by either clicking on the left-hand panel of the Learner Home page or the tile blocks.
Share Links
Share Links allow you to create links for Resources so Learners can access them directly.
Learn more about Share Links here.
How can I track user engagement with Resources and what data is available?
Tracking user engagement with Resources in WorkRamp is essential for understanding how your content is being accessed and utilized. Below, we outline the key aspects of engagement tracking, limitations, available data, and best practices to ensure robust tracking.
Overview of Engagement Tracking for Resources
Engagement tracking for Resources in WorkRamp is designed to provide insights into user interactions. However, tracking is only available for authenticated users. This means that users must be logged in for their activity to be recorded.
Limitations of Tracking in Preview Mode
If users access a Resource in preview mode, their session will not be tracked, even if they are logged in. This limitation can impact the accuracy of engagement data, especially for critical content that requires precise tracking.
Available Engagement Data for Resources
WorkRamp provides the following engagement data for Resources:
Time Spent: The total time users spend viewing the Resource.
User List: A list of users who have accessed the Resource.
However, more granular metrics, such as the number of times a Resource has been viewed, are not available.
Best Practices for Ensuring Robust Tracking
To overcome the limitations of Resource tracking, consider using Guides for must-watch content. Guides are specifically designed for enrollment and robust tracking, ensuring that all user interactions are recorded accurately. This makes Guides a better option for content where precise engagement data is critical. By understanding these aspects of engagement tracking and following best practices, you can make informed decisions about how to manage and monitor user interactions with your content in WorkRamp.