Last reviewed: May 2024
As part of Elucidat’s commitment to providing a reliable, high-quality service to our customers we have provided a Fair Usage Policy (“the policy”) that will ensure a continued positive experience for our entire customer base.
The policy is intended to help protect our customers from overuse of our service and offerings.
General Statement
Customers shall ensure that any applications that access the Elucidat’s services do not place unreasonable burden on or intentionally overuse said service and that such use shall comply with any fair usage limits as outlined here.
The use or launch of any automated system that accesses Elucidat’s services in a manner that sends more request messages to said service in a given period of time than a human can reasonably produce in the same period is prohibited.
Any support or investigations into data will work within a 1% data tolerance.
In addition to the above statement, below we outline specific limits for specific areas of the services provided to customers.
Service Limits
Concurrent Users
Learners: 1500
Authors: 25
Pages per course
Recommended: 50
Maximum: 100
Releases per day
SCORM for LMS: 2000
Online Link: 2000
Backup SCORM: 2000
Duplication
Courses: 30 per day
API
2000 per hour
Uploading assets
Videos: 2GB
Audio: 2GB
Images: 2GB
Resources: 4MB
Translation
Translated characters per subscription year using our Auto-Translate functionality (only applicable if you have Auto-Translate enabled): 100 million
Project Releases
Elucidat plans do not come with a storage or bandwidth limit. However, each Elucidat plan comes with a release allowance. Your release allowance will be specified on your Elucidat Order Form.
A release in Elucidat is a Project you've chosen to publish, such as a SCORM or Online Link.
We only count releases once, so you can re-release a Project as often as you'd like without using your allowance. If a release is no longer required, you can delete it without deleting the Project. When you delete a release, it's removed from your release count.
If you require a higher release allowance, your Account Manager will discuss options to add additional releases to your plan or upgrade you to the next plan that includes a higher release allowance.
Anticipated Learner Usage
If you are on a subscription plan that does not have a specified learner allowance, this section of our Fair Usage Policy applies. If you have a pre-defined learner allowance within your contract, this section does not apply.
Each Elucidat plan comes with an anticipated usage of learners per year. The anticipated number of learners is as follows:
- Pro: 3,000 anticipated learners per year
- Basic or Growth: 15,000 anticipated learners per year
- Team: 40,000 anticipated learners per year
- Enterprise: 100,000 anticipated learners per year
- Scale: 200,000 anticipated learners per year
In order to maintain a stable and scalable service for all users of Elucidat, we require customers to not exceed our anticipated learner allowances by more than 200%.
If you exceed your anticipated learner allowance by more than 200% we will discuss with you options to reduce usage. Elucidat reserves the right to suspend or place restrictions on accounts that exceed 200% of anticipated learners with immediate effect on notice to the customer.
This does not apply if your contract already specifies a specific learner allowance.